LAST UPDATED: DECEMBER 31, 2019
We collect several types of information from and about users of our Services. Information collected may include contact information, demographic information and opinions, including information by which you may be personally identified, such as name, postal address, e-mail address, user ID, telephone number, payment information or any other identifier by which you may be contacted online or offline ("personal information"). This includes information provided when you enter a contest or promotion sponsored by us, when you report a problem with our Services, if you contact us or if you respond to surveys that we might ask you to complete for research purposes. Some information collected is about you but individually does not identify you, such as your age, occupation or place of residence and about your internet connection, the equipment you use to access our Services, and usage details. We collect this information directly from you when you provide it to us, automatically as you navigate through the site or from third parties, for example, our business partners.
Information You Give
The information we collect on or through our Services may include information that you provide by filling in forms on our website, participating in surveys, sweepstakes, or other programs. You may provide financial information if you visit our restaurants.
You may also permit us to access information directly from your device, such as information in the “contacts list". If you submit someone else’s personal information to us (e.g., someone else’s contact information), you represent that you are authorized to provide this information to us.
In the "Careers" section of our websites we have an employment application. The completion of this form is voluntary, and all information collected is routed to Human Resources in the form of an e-mail or hiring/recruiting website. Information you submit online through this website may be shared by and among Panda and its subsidiaries and affiliates. We protect the confidentiality of such information sent to Panda.
Information Collected Automatically
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including but not limited to details of your visits to our website, like traffic data, location data, logs, and other communication data and the resources that you access and use on the website. We may collect personal information via your cell phone, smartphone, and tablet such as your internet connection, including your IP address, operating system, and browser type. If you use any location-enabled products, you may be sending us location information. Panda does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby restaurant you requested. Location-enabled features are opt-in and you have control over your participation and can turn these services off at any time.
The technologies we use for this automatic data collection may include:
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our the website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Information Collected from Third Parties
Panda uses a variety of new technologies and social media options to communicate and interact with you. We do occasionally provide links to third party websites on our websites. These websites and mobile applications include popular social networking and media sites, such as, Instagram, Twitter and Facebook. We add these links to provide further information and enjoyment of your web experience from our websites. Panda tries to thoroughly review the websites we link to; however, we are not responsible and have no control over the content, privacy practices, policies or information collection practices of those pages. These websites may use their own cookies or solicit personally identifiable information from you. Panda does not capture or store your login information or other personal information for these services, however session info or cookies may be stored.
You may opt-out of the use of the Google Analytics advertising features at https://tools.google.com/dlpage/gaoptout. For more information regarding how Google collects, uses and shares your information please visit http://www.google.com/policies/privacy/partners/.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Use of Information
We will not sell the information to any unaffiliated third parties in any way not described in this statement, or authorize any of our third party partners to sell any such personal information. We only gather personal information as disclosed in this policy. We do not explicitly authorize third parties unaffiliated with Panda to make independent use of your information for their own purposes, such as for direct marketing.
We may at any time administer surveys, hold contests, or supply special offers to our database of users who have elected to let us contact them by e-mail, text messaging, direct messaging, or through social media. Participation in any of these on-line programs is voluntary, and you will always have the option to not supply information and/or opt out of programs. Information may be used by third parties working on our behalf to respond to a request or contact a guest if they have won a contest, send special offers, or help us to determine the likes and preferences of consumers to better enhance our food, restaurants, overall customer experience, websites, and marketing. We do not make any of the information collected available to third parties other than solely on our behalf.
The information collected may be combined with other information collected about you and may be used to help us better understand and serve our customers including, without limitation to, responding to your requests for information and/or services, providing you with information about new products or services, enhancing our customers’ and website users’ experiences in our restaurant locations or on this website and conducting research and analysis and to otherwise measure the effectiveness of Panda’s online and offline marketing efforts.
We may use the information we collect about you to:
- Process your purchases of or requests for our products and services;
- Communicate with you about orders, purchases, accounts, services, contests, and sweepstakes;
- Respond to your customer service inquiries and requests for information;
- Inform you about our brands, products, events, or other promotional purposes;
- Maintain, improve, and analyze our websites, mobile applications, ads, and the products and services we offer;
- Detect, prevent, or investigate security breaches, fraud or other crime;
- Maintain appropriate records for internal administrative purposes;
- Deliver gift cards in accordance with your instructions; and/or;
- Comply with applicable law.
Sharing of Information
We may share your information between and among Panda, its subsidiaries, franchisees, licensees, lenders, affiliated companies, investors and/or third party service providers. Panda may share your information with vendors who provide services to us, such as fulfilling orders, managing promotions, contests, and sweepstakes, and carrying out research and analysis. We may share your information for marketing purposes. If we decide to sell or transfer all or part of our business, we may share your information to anyone involved in the sale or transfer. Panda may share your information when it does not directly identify you. For example, we may share anonymous, aggregated statistics about your use of our online services. We may share your information as necessary if required by law, to bring or defend legal claims, or to protect the rights, interests, safety and security of our organization, our employees or partners, or our customers.
We love having your children visit our websites with you however, child privacy law states you cannot provide us with personal information if you are under the age of 13. If you do provide us with personal information, you represent that you are at least 13 years old. We ask that parents register any Panda Cards purchased for their children in the name of the parent or guardian. We do not knowingly request, solicit or collect personal information from any person we know to be under the age of 13. In the event that we receive actual knowledge that we have collected or received personal information from anyone under the age of 13, we will immediately delete that information from our database as soon as practicable. If a parent or guardian becomes aware that his or her child has provided personally identifiable information or otherwise made posts to this website, the parent or guardian should contact us so that we can delete such information.
Controlling Your Personal Information
California Privacy Rights
Your Rights Under the CCPA
Consumers residing in California are afforded additional rights with respect to their personal information under the California Consumer Privacy Act (“CCPA”) (California Civil Code Section 1798.100 et seq.). If you are a California resident, this section applies to you.
If you are a California resident, you have the following rights as to Panda under the CCPA:
- Right to request disclosure of information that we collect, use, disclose or sell.
- Right to request deletion of your personal information collected or maintained by us.
You also have the right not to receive discriminatory treatment for exercising these CCPA rights. Panda does not and will not discriminate against you for doing so.
Panda does not and will not sell your personal information and does not sell personal information of minors under 16 years old.
Exercising Your CCPA Rights
To make a request to know or a request to delete, you may submit your requests by one of the following methods:
- Contact us here
- Call us at (800) 877-8988
If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf.
Notice at Collection
In the preceding 12 months, we have collected the following categories of personal information:
- Identifiers, such as name, postal address, e-mail address, user ID, telephone number, and IP address
- Payment information, such as credit card number
- Employment related information, such as occupation
- Internet or other electronic network activity information, such as browsing history or device information
- Geolocation, such as when you use your Panda app to find nearby restaurant
- Demographic information, such as age, sex, income level, ethnicity, employment, location, and level of education
We collect personal information for the business and commercial purposes, including but not limited to:
- Counting ad impressions to unique visitors
- Verifying positioning and quality of ad impressions
- Maintaining or servicing accounts
- Responding to customer service inquiries and requests
- Processing purchases, payments and transactions
- Verifying customer information
- Advertising or marketing
- Maintaining, improving, upgrading, and enhancing our websites, mobile apps, products and services
- Providing our food, products, goods, information and services
- Detecting, preventing and investigating security incidents, data breaches, fraud, or other illegal activity
- Internal administrative purposes;
- Delivering gift cards
- Complying with applicable law
Notice of Financial Incentive
We may at any time hold contests or provide special offers to users in our database who have elected to let us contact them by e-mail, text messaging, direct messaging, or through social media. Participation is voluntary, and our guests always have the option to not supply information and/or to opt out. Information collected may include contact information, demographic information and opinions. Information may be used by third parties working on our behalf to contact a guest if they have won a contest, send special offers, or help us to determine the likes and preferences of consumers to better enhance our food, restaurants, overall customer experience, websites, and marketing. The contests and special offers reasonably related to the value of the consumer’s data.